Adjuster Technician

Job Introduction

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members. To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

Responsibilities

The responsibilities of the role include (though are not limited to):

• Provide claims handling support to adjusters under instructions from the adjuster who owns the claim
• Carry out specific tasks on claims as directed by the owning adjuster
• Liaise with experts such as: lawyers, forensic scientists, Surveyors, damage mitigation and other parties as appropriate
• Liaise with insurers and policyholders as appropriate to obtain information to manage claims
• Assist management of adjuster’s claim diaries and where applicable issue file reviews to policyholders and Insurers
• Manage adjusters’ mailboxes when they are on leave
• On occasion may be required to handle own small caseload of claims under the guidance of an experienced adjuster / mentor to develop own skillset 
• Maintain continual professional development in any technical or legal changes.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.

Skills and Experience (E: essential, D: desirable)

• Claims or adjusting experience gained either in the insurance or loss adjusting sector (E)
• A first-class customer focus with a track record of delivering outstanding levels of service (E)
• Strong client relationship building, report writing and communication skills (E)
• Excellent customer service, organisational & planning skills (E)
• Ability to work on own initiative (E)
• Ability to demonstrate attention to detail (E)
• Ability to work as an individual and as part of a team (E)
• Excellent customer service and communication skills (E)
• A positive attitude and a proactive approach to solving problems (E)
• Able to co-ordinate a variety of actions concurrently (E)
• Ability to work to given targets (E)

Education and Qualifications (E: essential, D: desirable)

• Claims or adjusting experience gained either in the insurance or loss adjusting sector (D)