TPPD Adjuster

Job Introduction

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.

To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

The Person

As a TPPD Adjuster you will be at the heart of supporting and handling a mixed portfolio of PL TPPD claims, relating to commercial property. 

The role provides an invaluable opportunity for development within our Liability Injury and TPPD team with support from a professional and capable team. The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines.

Responsibilities

The responsibilities of the TPPD Adjuster include (though are not limited to):

• Investigate and manage a portfolio of TPPD claims, including PL related.
• Conducting site visits when necessary, investigating and establishing all 3rd party involvement and collation of any additional claims related evidence and information
• Build rapour and a detailed appreciation of the operations impacting the claim and ensure and understanding of cover with the Insured, Broker, and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to complex claims
• Prepare reports and provide detail on all aspects of the claim, including policy analysis, quantum (including business interruption if appropriate), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties. 
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Risk and Compliance Manager.

Competencies

• Proven technical competence and expertise in handling TPPD claims 
• Detail orientated: Converting analysis into prelim and final report format
• Able to apply and demonstrate ‘But If’ principals during evaluation for informed decision making
• Ensuring and excellent standard of service through the lifecycle of the claim
• Proven decision-making skills, including quantum and repudiation 
• Structured and organised approach, prioritising accordingly and mitigating risk of complaints 
• Ensuring Client SLA’s and quality standards are met 
• Achievement of own performance targets
• Competent use of technology

Personal Characteristics

• Pragmatic and measured under pressure
• Ability to demonstrate a prominent level of accurate diligence 
• Proactively analyses and resolves complex issues
• An inquisitive and solution-based mindset 
• Able to motivate, inspire and coach others with technical matters, when required
• Excellent prioritisation skills, with the ability to work to given targets
• Flexible approach – the job holder will be required to travel throughout the UK on occasions.

Skills and Experience 

• Extensive relevant TPPD adjusting experience 
• Strong Client relationship building, report writing and communication skills 
• Excellent customer service, organisational & planning skills

Education and Qualifications 

• Ideally ACII and/or ACILA or LLB/ILEX qualified, or working towards