Desk Adjuster - CMU
Job Introduction
The Role:
We are looking for an experienced Claims Handler to support our Claims Management Team in Manchester. This role can be office, hybrid or remote based, 37.5 hours per week, Monday to Friday.
This is an outstanding opportunity for someone looking for personal development who may aspire to becoming a Loss Adjuster in the future, or a move into a more technical claims role. Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression.
Who we’re looking for:
This role forms part of the Claims Management Unit (CMU). The CMU provide a full cradle to grave outsource claims handling facility on behalf of Lloyds Underwriters and Insurers, so you’ll need to have previous experience in claims handling and come from an Insurance or Loss Adjusting background, ideally cradle to grave, and have excellent customer service skills.
What you’ll be doing:
- Recording new losses from policyholders and brokers and providing advice on policy cover, claim process and loss mitigation
- To handle claims, typically up to 50k in value, on a cradle to grave basis including negotiation, settlement and repudiations.
- An understanding and handling of loss of funds
- Producing to a high standard preliminary, interim and final reports for submission to insurers
- Obtaining policy information from cover holders and checking policy cover.
- Requesting information and gathering supporting documentation from the parties associated with the claim in order to move the claim forward
- Appointing and managing loss adjusters and suppliers
- Actioning claim diaries and where applicable chase brokers and insurers for information
- Advising policyholders/insurers/brokers on policy liability and providing answers to general insurance queries.
- Contacting tradesmen & discussing quotations/invoices with suppliers and repairers.
- Obtaining and understanding Equifax reports/weather reports
- Ensure compliance with regulatory requirements at all times and highlight any contravention to the Team Leader/Manager
- Uphold Woodgate & Clark Ltd Code of Business and Professional Conduct at all times
You’ll also have/will be
- Previous Claims Handling experience, including claims negotiation and settlement.
- Ideally be CII qualified or willing to work towards this
- The ability to prioritise claims and your own workload
- Quality focused to both internal and external customers
- Good prioritisation and organisation skills
- Achievement of KPI’s and client SLA’s, as well as targets set by line manager/team leader
- Manage and respond complaints and compliments
- Ability to work accurately in a fast-paced environment
- Competent with MS office packages to an intermediate standard
In return we offer
- A company people centric culture
- Competitive base salary dependent on level of experience & qualifications
- Company Contributory Pension
- Life assurance benefit – x4 annual basic salary
- 25 days holiday, plus bank holidays and our purchase/buy back scheme
- Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership
- Exam study and support
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check