Loss Adjuster - Specialist Services, South Coast/South East/London

Job Introduction

We are looking for an experienced Loss Adjuster to manage a range of Property claims effectively, providing service delivery within clients SLAs.  Your portfolio of claims will include Domestic, Heritage, High Net Worth, Places of Worship, Property Owners and Small/Medium size business.

We’re also developing our new claims software which launches at the end of 2024, so you’ll be working with the latest technology and equipment, giving you instant access to claims information when you need it. 

Alongside our colleagues, our values are the heart of everything we do, so it’s equally important that you’ll embrace our vision: 

If you have a proven record of managing commercial property claims autonomously and be able to demonstrate a track record of providing excellent customer service, we would love to hear from you. 

You’ll be joining our dedicated team of adjusters who have an extensive collective experience dealing with claims within these sectors, with many being named approved adjusters for several specialist insurers and have a clear understanding of the different demands that such claims present.

Who we’re looking for:

You’ll have a proven record of managing a mixed portfolio of claims autonomously and be able to demonstrate a track record of providing excellent customer service. If you’re looking for personal development, our culture is to partner our employees via guidance and mentoring to support career progression.

What you’ll be doing:

• Investigate and manage property claims, ensuring exceptional and consistent technical quality is maintained throughout the lifecycle of each claim
• Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions
• Instruct and control claim related experts as appropriate
• Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required
• Calculate and agree settlement of claims, and prepare final reports
• Develop and nurture working relationships with existing clients and exceed their expectations

About you:

• Ideally be ACILA qualified or working towards qualification
• Customer focus with a track record of delivering outstanding levels of service within the Loss Adjusting sector
• Ability to work on your own initiative and take ownership of your own caseload of claims, seeking assistance as necessary
• Ensures all activities and decisions improve the service provided for clients
• Builds trust and respect by keeping to the commitments made
• Communicate effectively in all situations
• Seek feedback and invests time in their own self-development both technically and personally
• Excellent organisational & communications skills
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Ability to work to given targets
• Conscientious, hard working as well as flexible and adaptable during times of surge

In return we’ll offer:

• A competitive base salary and bonus based on your level of experience & qualifications
• Contributory Company Pension
• Car or Car Allowance options
• Life assurance x 4 annual basic salary
• 25 days holiday with purchase/buy back scheme
• Employee assistance programme to support your well being
• Various discounts on lifestyle benefits, such as retail and homewares, via our ‘perks at work’ scheme
• An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career

Woodgate & Clark is proud to support equal opportunities, and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.

We use a third party to undertake a number of pre-employment background and vetting checks.  Any offer of employment made is conditional upon receiving a satisfactory reference, your right to work documents, a basic DBS certificate and basic credit check.