Inbound Call Handler

You'll provide initial call support to policy holders, noting information about their insurance claim, discussing the details about the potential nature of cause, and directing the claims to the relevant department once you've gathered the information required. If you have the essential customer service skills required, we'll provide the initial training support.

Your role will form part of the loss adjusting support team based in central Manchester.  The role will be hybrid working from our Manchester office 2/3 days per week.  You will be conscious of the company ethos and provide at all times a high level of customer service.  An excellent telephone manner and good communication skills are essential.

Working Hours are 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm

Responsibilities will include:-

• Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim
• Where possible, dealing with and resolving basic queries to promote claim proactivity
• Recording detailed notes pertaining to the call onto our in-house claims software
• Taking detailed messages and emailing these to the relevant contact within the business
• Ensuring any issues are raised with the case handler or their claim technician
• Assist other areas of the business with adhoc tasks as required

Who were looking for:

We are looking for a committed candidate that always strives for an excellent level of customer care, who is keen to know more about the claims process, and who has excellent time management skills.

In return we offer:

An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career

Competitive pro rata base salary 

Company contributory Pension

Life Assurance benefit x 4 annual basic salary

Employee Assistance Programme to support employee wellbeing

25 days holiday, plus bank holidays with buy back/purchase options

Various lifestyle discounts via our ‘Advoperks’ scheme, including priority GP access

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. 

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.