Project Coordinator

Job Introduction

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.

To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

The Person

The Project Coordinator sits within Specialist Services, part of Woodgate & Clark, has its own repair network, Quadrassist, which was founded in 2013.  The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services.  The Contractor Liaison Team work with Insurers / Loss Adjusters who provide the instructions, manage the claims through the repair process to satisfactory conclusion.   

Responsibilities

The responsibilities of the QA Revenue Administrator include (though are not limited to):

• Appoint Quadrassist contractors to carry out agreed scope of works, whilst remaining conscious of a client’s specific requirements
• To manage “Cradle to Grave” coordination of repair works, advising on availability, making appointments and negotiating soonest possible timelines to carry out work.
• Undertaking initial estimate validation and validate final account & supporting documents
• Manage the contractors to ensure SLA compliance and escalate any non-adherence
• Proactive liaison with contractors and policyholders. loss adjusters and Insurers throughout the QA process
• To carry out daily quality calls to policyholders to ensure that they are satisfied with repair progression.
• Provide input in to process improvement and innovation
• To provide updates to Management on contractor performance
• Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.
• Ensure compliance with legal and regulatory requirements at all times and highlight any contravention to the line manager
• Provide technical building advice as and when is required
• Provide a proactive quality & accurate service to both internal and external Clients and Colleagues.
• Responding to daily workloads as dictated by customer/Loss Adjuster requirements
• Manage workload in accordance to priority and responsibilities, using effective planning and organisational skills.

Skills and Experience (E: essential, D: desirable)

• Ability to demonstrate attention to detail (E)
• Ability to work as an individual and as part of a team (E)
• Excellent communication and confidentiality skills (E)
• A positive attitude and a proactive approach to solving problems (E)
• Able to co-ordinate a variety of actions concurrently (E)
• Positively contribute in team meetings and discussions (E)
• Good organisational and planning skills (E)
• Excellent customer service skills (E)
• Experience in insurance claims handling (D)
• Cert CII and / or CILA Qualified (D)