Motor Claims Administrator (FNOL)

Job Introduction

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.

To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims. 

The Person

We're looking for an experienced First Notification of Loss and Claims Administrator to join our growing Motor FNOL (First Notification of Loss) team and help deliver exceptional customer service from the moment a claim is reported.

This is a fantastic opportunity for someone with strong customer service and administrative or experience who enjoys a fast‑paced environment and wants to make a real difference in the customer journey. 

Responsibilities

The responsibilities of the FNOL & Administration Handler include (though are not limited to): 

• Handle inbound FNOL calls and notifications via phone, email, and digital channels. 

• Gather and record all relevant claim details accurately and efficiently in the claims management system. 

• Validate policy cover and identify any potential issues or required referrals. 

• Provide clear guidance to customers regarding the claims process, next steps, and required documentation. 

• Maintain and update claim files, ensuring documentation, correspondence, and evidence are stored correctly. 

• Issue standard letters, acknowledgements, and requests for information. 

• Ensure all actions comply with regulatory, legal, and data protection standards (e.g., FCA, GDPR).

   

Skills and Experience

• Experience within motor insurance claims, FNOL, or TPA environments.

• Previous experience in a customer service, call handling, or administrative role.

• Strong communication skills (verbal and written) with a professional and calm manner.

• High attention to detail and accuracy in data entry.

• Ability to multitask and manage workload in a fast-paced environment.

• Proficient with Microsoft Office and claims or case management systems.

• Customer‑centric approach with a focus on delivering a positive experience.

• Knowledge of basic motor policy cover, liability, and claims processes.

   

Key Competencies

• Customer Service Excellence

• Teamwork & Collaboration

• Problem‑Solving

• Organisation & Time Management

• Professionalism & Integrity

• Ability to Work Under Pressure

• Strong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).